Business Support Manager

Exeter

Are you an experienced leader with a passion for driving operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, this is your opportunity to take charge of the company’s central support services and play a pivotal role in shaping the future of our business.

Streets is a leading and progressive accountancy practice with multiple business entities and approximately 33 offices across the UK. We are proud to offer a comprehensive range of professional services to a diverse client base, while maintaining a collaborative culture across our growing network. 

We are looking for a dynamic and commercially minded professional to lead and inspire our Business Support team. This is a high-impact role where you’ll oversee critical functions including HR, Finance, Marketing, Compliance, Front of House, Administration, and IT, ensuring seamless operations and continuous improvement across the organisation.

What You’ll Be Doing:

·        Strategic Leadership: Manage and motivate a multi-disciplinary team, embedding a culture of excellence and innovation.

·        HR Partnership: Work closely with Directors and external HR consultants to deliver strategic HR initiatives, support line managers, and champion our values.

·        Finance Oversight: Supervise finance operations, monitor KPIs, and provide insightful reporting to the Senior Management Team.

·        Marketing Direction: Collaborate with marketing consultants and guide the Marketing & Admin Assistant to deliver impactful campaigns.

·        Client Experience: Ensure new client enquiries are handled promptly and professionally, supporting growth and client satisfaction.

·        Facilities & Compliance: Maintain a premium front-of-house experience, manage building maintenance, health & safety, and regulatory compliance.

·        IT Coordination: Oversee technology needs, liaise with external providers, and drive improvements to streamline processes.

·        People Development: Conduct performance reviews, create growth plans, and foster continuous learning within the team.

·        Special Projects: Lead strategic initiatives and projects as directed by the Board.

What We’re Looking For

·        Proven experience managing central support or business services teams.

·        HR knowledge (including basic employment law) and office administration expertise.

·        Commercial acumen with a continuous improvement mindset.

·        Excellent communication skills and the ability to influence at all levels.

·        Tech-savvy with proficiency in Microsoft Office and cloud-based systems.

·        Ability to work autonomously, prioritise effectively, and make sound decisions.

Desirable:

• HR qualifications and/or experience in accountancy or professional services.

Personal qualities we are looking for

• ·        Ability to build and sustain lasting client relationships, earning trust through professional expertise, personal service, and genuine care.

• ·        Strategic mindset, continuously moving forward by challenging the norm and identifying smarter, more efficient ways to deliver value to clients.

• ·        Strong sense of accountability, owning decisions and outcomes while setting high standards for self and team.

• ·        Inclusive leadership style that fosters collaboration, encourages knowledge-sharing, and supports colleagues across teams and locations.

• ·        Commitment to supporting growth, both by nurturing the development of junior team members and by pursuing their own professional growth.

• ·        Proactive approach to managing complex workloads, with the ability to balance priorities, anticipate challenges, and deliver results under pressure.

• ·        Excellent communication and influencing skills, able to translate financial insights into clear, actionable advice for clients and stakeholders.

• ·        Resilient and adaptable under change, maintaining a positive outlook and guiding others through challenges.

• ·        Client-focused outlook, acting as a true partner and extension of the client’s team, invested in their success and long-term goals.

Why Join Us?

We offer a competitive benefits package and a supportive work environment to ensure you excel in your role and enjoy being part of our team:

·        Make a real impact: Enjoy a varied role where your decisions and leadership directly influence business performance and growth.

·        Supportive leadership: Work alongside an experienced and collaborative senior team committed to your professional development and success.

·        Client partnership: Adopt a client-focused approach, acting as a true partner and extension of their team, invested in their success and long-term goals.

·        Holiday and Leave: Holiday allowance of 23 days plus bank holidays, with an additional day for your birthday. We recognise the importance of work-life balance and encourage you to take your holidays.

·        Pension & Financial: Company pension scheme with employer contributions to help you plan for the future. We also offer death in service cover for your peace of mind.

·        Agile Working: We offer agile working and the possibility of some remote working arrangements to suit your circumstances (after probation), recognising the benefits of a healthy work-life integration.

·        Personal Health Cash Plan: We offer an NHS top-up personal health cash plan to contribute towards the cost of routine healthcare.

·        Rewards Gateway: Find discounts and vouchers on this easy to use Employee perks platform

·        Team Culture: Be part of a friendly, professional team that values collaboration and knowledge-sharing. You’ll join a firm where your ideas are heard and your contributions are valued.

Ready to make an impact? Apply now and help us shape the future of our business.